Internet Reputation Services image of a sign indicating which way to go either crisis or opportunity.

Turning A Crisis into An Opportunity

The COVID-19 emergency has quickly made organizations worried about the future of their brands. This crisis also allows corporations to re-evaluate, re-plan, and straighten out their objectives and goals. In the long run, this will boost their online reputation, and they will become more reliable than ever.

Businesses need a proactive plan. They will need to adjust their advertising strategies to deal with their image and address their clients. It tends to be challenging to recognize which strategies to keep and which plans to walk away from. This was true before COVID-19 and will continue to be true for the foreseeable future.

Companies can address this difficulty by finding a way to get ready for situations, observing what clients need, and arranging your advertising technique appropriately. Here are four different ways businesses can re-evaluate their image during times of emergency.

Plan for the Possibilities

Getting ready for the conceivable outcomes includes characterizing likely situations that could happen during this emergency. Think about the best, moderate, and most exceedingly terrible circumstances, and decide how they could influence subsidiaries, clients, and the business.

Connect with different offices, for example, sales, finance, and human resources, to examine how these situations apply to the association by and large. Drill down to distinguish explicit difficulties that each segment could face. Taking a glance at it from a promoting point of view will likewise help you figure out which moves to make should different situations happen.

Planning is the number one way to stay ahead of your competitor. If you can see a trend or gap in the market, you can fill that gap for your customers. Think of the countless businesses that changed from producing one product to another amid this crisis. They saw the possibilities their equipment could provide and answered the call of their customers.

Listen to What Your Customers Are Saying

Tune in to your clients and create trust through your actions. It’s imperative to recognize what they need and how they feel about the current circumstances. Decide what they need and how you can satisfy that through your brand.

Checking conversations via your social media network media is an excellent jumping-off point. Question your client care and deals groups what they’re hearing from customers on Facebook, Twitter, Instagram, and any other social media platforms you may be using. Observe what changes or worries your clients are feeling. How are their behaviors changing, and what would you be able to do to fill in the holes? Once you know the answers to those queries, you are well on your way to changing this crisis into an opportunity to rehash your client’s experience.

The number one way that you can keep in touch with your customers is via social media. Just remember, different generations use different social media platforms. So, depending on who your target market is, you will want to go to that platform. Should you have a product or service that appeals to multiple age groups, genders, or income levels, you will want to make sure you are targeting each group separately. What this means is that you don’t want to have a single campaign for all platforms. Your customers on different platforms respond differently to different marketing strategies. Do your homework and find out what works best for each demographic.

Provide A Balanced Response

You need to help your clients and secure those relationships while staying true to what your organization can and can’t currently do. Be conscious of activities that give just momentary strength at the danger of compromising your clients’ trust. It is never worth putting profits before people.

Rather, investigate how the current event may affect your business in the long run, and base your activities and ORM methodology on those situations. While anticipating might be troublesome, you’ll have the option to make changes as the crisis continues. Be straightforward with your clients, and keep them regularly updated. When customers are looking at your social media or your website, they want up to date information. If they find misinformation, they may be inclined to reply or post a negative review. This is the last thing you want during the pandemic.

Anticipate Impact on Operations

There are numerous difficulties encompassing product and service delivery during the COVID-19 emergency. Processing plants have shuttered, thereby disrupting supply chains and making a lot fewer items. In the meantime, customer demand is higher than ever before. Somehow, you need to decide what you are going to do to make the supply chain effective again.

When advertising, you need to make sure that you are staying true to your brand. Don’t put something on sale that you have very little of mainly, if it is something like hand sanitizer or sanitizing wipes. People have not been able to find these products for a few months. They are going to flock to the stores thinking they can find your product, and there will be none on the shelves.

This advice can be applied to the stores as well. They should not be running specials of items that are not being stocked regularly. If they have to run the sale, then it should be for a very limited time or a limited number of items. In the past, we have been able to get by with letting people buy as much or as little of a product as they wanted. Those times are, for the time being, in the past.


The unprecedented times are having businesses scrambling to remain open. The best way you can do this, provided you are able to have customers, is to be open and honest with them. At the end of the day, that is all they want. If you are unable to provide them with a good or service, tell them as much. They will respect you for being honest and your online reputation will remain intact. Start with a plan, listen to what your customers say, revamp your policy if you need to, and then anticipate what challenges you will have supplying your brand to your customers. It is as simple as that.